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Frequently Asked Questions

Do I need leak detection with automatic + remote shutoff?

Water damage is the number one problem in homes, more than fire and theft combined. According to the EPA, 10% of U.S. households have water leakages and damage could have been prevented in 93% of cases. Having a product that detects a leak is helpful, but depending on the device, you may not have the ability to stop the leak. With Qwel’s intuitive leak detection system with automatic + remote shut off you can protect your home from catastrophic water damage right from the app. You’ll get immediate notification at the first sign of a leak and you can shut off the water from your phone with one click. And because water damage is the number one driver of home insurance claims, some providers give discounts to homeowners that install a leak detection system that has water shutoff capabilities like Qwel.

How do I detect a water leak through the Qwel Check™ ?

Through the Qwel Check™ function on the app, Qwel performs a comprehensive health check of your home’s water system while you sleep, preventing costly leaks before they happen. The intuitive machine learning tracks your home’s typical water usage patterns resulting in more accurate leak detection. If the app detects an abnormal flow rate, you have the ability to automatically shut off the water from the palm of your hand, no matter where you are.

How do I scan for water leaks?

You don’t. Qwel does all of that for you and notifies you in real time through the app so that you can take action appropriately (depending on the severity of the alert), such as disregarding the notification entirely or remotely shutting off the water to your entire home.

Does this device turn the water off automatically if there is a leak?

Our proprietary quad-path ultrasonic sensor provides accurate monitoring of the entire home’s plumbing. In addition, Qwel also monitors water pressure, water temperature, ambient temperature, humidity levels, and water quality. Over time, Qwel learns your water usage patterns to more accurately identify unusual events and can take action autonomously during a critical event by closing the valve, shutting off water to the entire home. You’ll find a user-friendly interface that enables remote one-click water shutoff, helps your family conserve, and interacts seamlessly with Alexa, Google Assistant, Apple HomeKit, and Control4.

How big of an undertaking is installing a device like this?

Adding the Qwel device to your home is a simple, straightforward installation when done by a licensed plumbing professional.

Can I install the Qwel water leak detection system device myself?

The Qwel water leak detection system device requires professional installation for warranty purposes. Find an installer here.

Can I get my own plumber to install the device?

Yes, you can have your own plumber install the Qwel water leak detection system device. The box comes with easy-to-follow instructions.

Can I use this product if I have a well?

Yes! The Qwel water leak detection system device can be installed in homes that have well water.

Where does this product get installed?

The Qwel water leak detection system device is installed on the main water line, and the vertical or horizontal mounting fits a range of water lines for compatibility in any home.

What type of alerts can I receive and are they adjustable?

The Qwel app has fully customizable alerts that keep you one step ahead of water leaks, including major and minor leak alerts, leak detection alerts, automatic and remote water shut-off alerts, at-home and away leak detection modes, freeze warning notifications with customizable actions, and notifications for high and low inline water pressure, humidity and temperature.

Is this app compatible with both iOS and Android?

The Qwel water leak detection system device app is compatible with both iOS and Android.

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Frequently Asked Questions